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+44 (0) 28 9532 0222

What Information Do We Collect

We are committed to protecting your personal data via providing a secure website and best practice policies on Data Protection.  We do not share your personal data with anyone else.

We collect information the following information:

Google Analytics Cookies:

We use Google Analytics to review our website and this lets us see information such as number of visitors how long they stay on and what pages they have viewed.   Google Analytics does not provide any personally identifiable information about you.  In order to run Google Analytics we use a Cookie which is a small piece of software that loads in your browser which will log your site visit and the pages visited.  Google Analytics will store your IP Address and also records the pages you visit on our website and other information which is not personally identifiable to you. For more information on google analytics https://www.google.co.uk/analytics

Enquiries & Feedback:

When you make an enquiry or feedback using the forms on this website then we store this information for a while so that we can effectively deal with he enquiry or feedback request.   When we have dealt with the enquiry or feedback we will then delete the personal details e.g. name, email address, telephone no etc.

As a fail safe we have also built in an automatic deletion system that will automatically delete your personal details after 12 months.  Unless you have ticked the opt in box so that you can be keep up to date with news and promotions.

My Right to Be Forgotten

If you choose you have the right to have personal information about you deleted from our systems  You can do this by emailing us at info@pinnacleresponse.com and we will delete your personal details from our systems.

Orders

When you place an order through this website we will keep your personal details for up to 1 year after the order has been processed.  Unless you have registered through the website in which case we will store your details until you instruct us to delete them.

Registration

You can register with our website in which we will store your personal details so that you do not have re-enter these with every order.   

Payments Details:

We do not store your payment details on this website or offline.  Payments are processed in real-time at the time of the order.  Payments are processed via a 3rd party payment provider and we have no access to your card details. 

Security

Data Encryption

The website and the data is stored in a secure data centre and while all reasonable efforts have been made to maintain a high level of security a determined hacker can work through even the most sophisticated security systems.  We take your data protection very serious and therefore the data stored on our website is encrypted making this close to impossible to use in the event of a data breach.  

SSL (Secure Socket Layer)

This website has an SSL Certificate installed which encrypts the data being sent to and from the web server (where the website is stored) and the browser (which you use to view the web pages).  When you fill in a form on this website the data is encrypted so that it cannot be read making using this website more secure.

Lead Forensics

We use Lead Forensics to review our website traffic. This lets us see information such as number of visitors, how long they on the website and what pages they have viewed. Lead Forensics does not provide any personally identifiable information about you. It does store your IP address, information received depends on the type of IP address (registered static, dynamic or unregistered). Lead Forensics also records the pages you visit on our website, including other information which is not personally identifiable to you. We only collect business data and use this information, which does not identify individual users, to analyse trends, to administer the site, to track users movements within the site and to gather demographic information about our user base as a whole.
For more information visit: https://www.leadforensics.com/privacy-and-cookies/

Insightly CRM

We use Insightly a Customer Relationship Management tool which helps us link relationships, manage contacts and manage projects all in one place by linking email interactions together. This allows us to plan the best sales approach and enables our sales team to take action whether they are in the office or out on business.
Insightly collects information under the direction of its clients (Pinnacle Response) and has no direct relationship with the individuals whose personal data it processes.
Insightly collect information for Pinnacle Response, if you are a customer of Pinnacle Response and would no longer like to be contacted by Pinnacle Response, please contact them directly. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct is query to Pinnacle Response.
For more information visit: https://www.insightly.com/privacy-policy/

Get a Quote

or Call us on +44 (0) 28 9532 0222. One of our team will get back to you straight away during UK office hours.