Pinnacle Response LTDFAQ's
Payment Methods
All credit/debit card payments are processed using our payment service providers, Sage Pay. This ensures that our customers’ transaction data is kept secure at all times.
Paying by credit/debit card is fast and easy - simply enter your details when prompted during checkout.
Unfortunately we cannot accept American Express or Cheques. If you wish to pay via American Express or Cheque, please call the office on 02891 468979 and we will be able to process your order via our in house credit card facility.
Delivery
Please supply a delivery address where someone will be available to accept your parcel. We will endeavour to dispatch your order within 24-48 hours. Please note that orders placed after 1pm on a Friday will not be dispatched until Monday.
Please allow 3 - 5 days for delivery by Royal Mail, our shipping partner for the UK. Orders for the Republic of Ireland can take up to 10 working days.
Postage
Our shipping rates are as follows:
FREE DELIVERY for orders over £50.00
UK - £3.65 per order
Rep. of Ireland - £5.25 per order
Cancellation
Cancellation after dispatch cannot be accepted.
Returns
Incorrect or missing items - if you have not been supplied with the correct items as listed on your order, please contact us by telephone on 02891 468979 (from ROI call +44(0)2891468979) or by email: sales@pinnacleresponse.com to notify us.
We will then ask you to return the incorrect item to us and on receipt of the package we will reimburse your postage costs and send you the correct items immediately.
Faults
Please inspect the products upon delivery and notify us within 48 hours of any damaged items, defects or discrepancies. Any damaged or faulty goods should be returned within 14 days for replacement.
We strongly advise that any returns should be made by recorded delivery, registered post or courier to cover the value of the goods. We cannot be held responsible for undelivered packages.
Please make returns, along with order confirmation slip to:
Pinnacle Response Ltd.
Unit 76 Enterprise House, 2-4
Balloo Avenue
Bangor
County Down
BT19 7QT
UK
